Bangkok
Full-time
Created at:
12.08.2026
SOMIC is a successful global technology leader that has been developing high-end solutions for end-of-line packaging machines for more than 50 years. With our headquarters in Amerang and a production facility in Haag i. OB, as well as locations in the USA and Thailand, we have a strong international presence and employ more than 600 people. We will remain true to our vision in the future: Engineered to perform. Together!
We are looking for support as soon as possible in the following role:
Technical Support Manager (m/f/d)
at our office in Bangkok, Thailand
Your responsibilities
- Installation, inspection, maintenance, retrofit and repair service of Somic machines at customer site.
- Support and advice to our national and international customers on technical issues in the field of automation machines
- Remote technical support, by email, phone/hotline or remote control (rotation for weekend on-call service)
- Preparation and promotion of service / spare parts packages with existing install base.
- Customer training in machine operation and regular maintenance.
- Coordination and follow up of field service activities
- Interface to Headquarters and service partners
- Assist in occasional regional sales visits.
- Ensuring customer satisfaction
- Maintenance and documentation of customer-specific data (remote maintenance access, ...)
- Preparation of internal electronic Hardware
Your profile
- Several years of experience in customer service, preferably in the field of packaging machines,
- Ideally, experience in technical support, remote support, service or customer care, preferably in the field of automation machines
- Enjoy technology and solving tricky tasks in the field of automation machines
- Preferably with further training as a technician (m/f/d) or comparable qualifications
- Background in electro and mechanical engineering
- Service-oriented and willing to travel 50–70% of the year (nationally and internationally) after completing service training
- Prepared for extensive duration of training in Germany / EU.
- Able to work independently and self-organized
- Familiar with Microsoft Office applications
- fluent English, written and spoken. Ideally, written and spoken German language skills
Benefits & Culture
- Flexible working hours
- Home-Office
- Performance-based pay
- Exciting and varied tasks
- Pleasant working atmosphere
- Open, honest, and cordial interaction with each other
Any questions? We are happy to assist you with your application.
Senior Manager Human Resources