Careers at SOMIC APAC -
our vacancies

SOMIC is a successful global technology leader that has been developing high-end solutions for end-of-line packaging machines for more than 50 years. With our headquarters in Amerang and a production facility in Haag i. OB, as well as locations in the USA and Thailand, we have a strong international presence and employ more than 600 people. We will remain true to our vision in the future: Engineered to perform. Together! 

We are looking for support as soon as possible in the following role:

Technical Support Manager 
at our office in Bangkok, Thailand

Your mission

• Installation, inspection, maintenance, retrofit and repair service of Somic machines at customer site.
• Support and advice to our national and international customers on technical issues in the field of automation machines
• Remote technical support, by email, phone/hotline or remote control (rotation for weekend on-call service)
• Preparation and promotion of service / spare parts packages with existing install base.
• Customer training in machine operation and regular maintenance.
• Coordination and follow up of field service activities
• Interface to Headquarters and service partners
• Assist in occasional regional sales visits.
• Ensuring customer satisfaction
• Maintenance and documentation of customer-specific data (remote maintenance access, ...)
• Preparation of internal electronic Hardware

Your profile

• Several years of experience in customer service, preferably in the field of packaging machines,
• Ideally, experience in technical support, remote support, service or customer care, preferably in the field of automation machines
• Enjoy technology and solving tricky tasks in the field of automation machines
• Preferably with further training as a technician (m/f/d) or comparable qualifications
• Background in electro and mechanical engineering
• Service-oriented and willing to travel 50–70% of the year (nationally and internationally) after completing service training
• Prepared for extensive duration of training in Germany / EU.
• Able to work independently and self-organized
• Familiar with Microsoft Office applications
• fluent English, written and spoken. Ideally, written and spoken German language skills

We look forward to receiving your complete and informative application. If you have any questions in advance, feel free to contact us.

Apply now!